Frequently Asked Questions
Why should I use the hipngo?
We have designed our carrier to be quick, easy and comfortable. Women have been carrying babies on their hips for thousands of years. It’s a natural fit because they physically have more strength in their hips and legs, not the back.
The hipngo is a quick carrying solution and safe when used according to instructions. Please see “proper usage” instructions.
Constructed using sturdy plastic and fabrics the hipngo is very durable.
Freedom and Convenience: When a stroller is too much, use the hipngo to keep your child close while running errands at the grocery store or standing in line at an amusement park, airports or mingling at family gathering.
When can I use the hipngo?
The hipngo is designed for toddlers weighing between15-30 pounds, who can hold their head up and sit up on their own.
How do I adjust the strap and fit?
Please see detailed fit instructions on our How-to Use page.
Can anyone use the hipngo?
The hipngo has been designed to fit most men and women.
How do I clean my hipngo?
The hipngo saddle will clean up with soap and water. DO NOT put saddle in the washing machine OR dryer. Always detach shoulder strap before washing optional storage bag.
When will I receive my hipngo?
We ship via UPS ground. UPS will automatically notify you via email when your hipngo has shipped. Shipping can take anywhere from 1-5 days. Need it right away, select priority shipping.
How can I find a store near me that carries hipngo?
We are currently distributed primarily via the web. Check back to our website as establish additional distribution channels open.
Do you ship internationally?
Yes! We ship all over the world. Please email us at firstname.lastname@example.org and we’ll get you a shipping quote.
What’s the Exchange / Return Policy?
We GUARANTEE our hipngo.
If for some reason you are not 100% satisfied, please return it within 90 days to us in like-new condition and we will give you a full refund (less shipping). Please make sure to ship with a tracking number. For more details, please see the Policy and Agreements page.
Do you sell wholesale?
Yes. Please contact us at email@example.com
Questions / comments / concerns — we’re here to help. Please visit our contact us page, email us at firstname.lastname@example.org